Communication tool “ShinMaywa Smart Connect” expands applicable products
July 1, 2022
ShinMaywa Industries, Ltd. (Head Office: Takarazuka City, Hyogo Prefecture, President and CEO Isogawa Tatsuyuki) will expand the range of products covered by ShinMaywa Smart Connect , a communication tool for understanding the operating status of special purpose truck.
In order to allow our customers to use specially special purpose truck safely and securely, we have been preparing to expand the range of products eligible for "ShinMaywa Smart Connect". We would like to inform you that we are ready to add new models.
"ShinMaywa Smart Connect" is a communication tool that allows you to easily check the operating status of your purchased specially special purpose truck via your smartphone by operating a dedicated application (hereinafter referred to as "app").
You can use the service by reading the two-dimensional code displayed on the name plate (manufacturing plate) of the product eligible for the service with your smartphone and registering as a member. You can use support information such as:
In particular, for products that support short-range wireless, you can check the operating status in real time, and by using simple diagnostic functions, you can quickly discover problems that tend to occur during operation. You can use support information when a problem occurs. (Some functions are scheduled to start operating from January 2023.)
In the future, we will strive to further strengthen our service system so that "ShinMaywa Smart Connect" can provide even more value to our customers.
1. Products eligible for service
(1) Previously applicable products
2D code compatible products
- “Tail lifts” in general (sold or shipped after January 2020)
- “Dump trucks (small and medium-sized)” and “refuse compactors” in general (shipments from October 2020 onwards)
- "Dump truck (large)", "detachable truck", "concrete mixer", "liquid transport vehicle", "powder transport vehicle", etc.
(For shipments after January 2021)
Short-range wireless compatible products
- “1.5 ton Multigate II (RAX15)” (sold from April 2020 onwards)
- “1 ton Kakunou Gate (RAK10)” (sold from February 2021 onwards)
- “1 ton Multigate II (RAX10)” (sales after May 2021)
- "2-4 tons G-PX and G-RX" (shipments from May 2021 onwards)
- “1 ton Kakunou Gate II (RAT10)” (sales after June 2022)
(2) Target products to be added this time
Short-range wireless compatible products
- "2-4 ton compact loader dump (SD2, SD3)"
(For shipments after July 2022 - However, some functions are scheduled to start operating from January 2023.)
2. How to register the app
By reading the two-dimensional code displayed on the nameplate (manufacturing plate) of the product eligible for the service with a smartphone (*), you can access the "ShinMaywa Smart Connect Member Information" site. After that, you can install the "ShinMaywa Smart Connect" app by referring to "Click here for operating instructions (new registration)" on the site and registering as a member by following the steps described.
- * Applicable smartphones: Can be used on smartphones with Android Ver. 8 or higher or iOS 13 or higher software installed.
3. Main features of the app
| Repair window information | Latest information display | Simple instruction manual | Status display | Simple diagnostic function | |
|---|---|---|---|---|---|
| Equipment |
 |
 |
 |
 |
 |
| Displays contact information for the nearest repair center and provides navigation in the event of a problem. | Displays useful information about the product from time to time. | We provide easy-to-understand explanations of how to handle our products by displaying videos and explanatory documents. | You can check the current status of your vehicle. | Press the diagnostic button to display the product's operating status. | |
| 2D code compatible products (Near field wireless not supported) |
〇 | 〇 | 〇 | - (Not compatible) |
- (Not compatible) |
| Short-range wireless compatible products | 〇 | 〇 | 〇 | 〇 (Some functions are scheduled to start operating from January 2023) |
〇 (Some functions are scheduled to start operating from January 2023) |
4. Expenses
The app is provided free of charge. Please note that communication costs will be borne by the user.
Contact Information Regarding this Matter
For news organizations
Public Relations Department, Corporate Planning Division ShinMaywa Industries, Ltd.
1-1 Shinmeiwa-cho, Takarazuka, Hyogo, 665-8550, Japan
The information published in this content is current as of the date of publication.
Please note that this information may differ from the latest information due to changes in our group's the business strategies and organization.