Privacy Policy

April 2023
ShinMaywa Industries, Ltd.

ShinMaywa Industries, Ltd. (hereinafter referred to as the Company) believes that the protection of personal information ("Personal Information" as defined by the "Act on the Protection of Personal Information" of Japanese law) is the basis of our business activities. We believe that this is our social responsibility. Our company will ensure the implementation of the following personal information protection policy.

Privacy policy

We handle personal information entrusted to us by our customers in the course of our business activities. For this reason, in order to respect the value of this information, we have endeavored to establish and thoroughly implement an information management system.

Based on this background, we have established rules and established a management system for personal information protection, and have established the following personal information protection policy. We will strive for appropriate protection.

1. Collection, use and provision of personal information

Considering that we are entrusted with the personal information of our customers, etc. in our business activities, we have established a management system for the protection of personal information according to the actual situation of each business. We will handle it appropriately according to the prescribed rules when providing it.

2. Compliance with laws and regulations

In handling personal information, we will comply with laws and other norms applicable to the protection of personal information.

3. Implementation of security control measures

In order to ensure the accuracy and safety of personal information, the Company implements measures such as managing access to personal information, restricting the means of taking out personal information, and preventing unauthorized access from outside in accordance with various rules regarding information security. We will strive to prevent the loss, destruction, falsification, leakage, etc. of personal information.

4. Respect for the rights of the individual regarding personal information

When the Company is requested by the individual to notify, disclose, correct, add or delete the purpose of use of personal information, suspend or delete the use of personal information, or suspend provision to a third party (hereinafter referred to as "disclosure, etc.") respects the rights of individuals regarding personal information and responds in good faith.

5. Formulation and continuous improvement of personal information management rules

We make our executives and employees aware of the importance of protecting personal information, formulate personal information management rules to properly use and protect personal information, and steadily implement them. Furthermore, we will maintain this and continuously improve it.

Purpose of use of personal information

In connection with our main business (manufacturing and servicing of aircraft, special purpose truck, industrial equipment, etc.) and business activities, we will only use the personal information we receive (or have received) for the following purposes: shall be done. Please check our website for details about our business.

The purpose of use of personal information entrusted (or entrusted) by us is as follows.

1. Personal information about you

【Purpose of use】
  • Information about our products and services
  • To reply to inquiries regarding our products and services, etc.
  • Carrying out business transactions such as after-sales services related to our products and services
  • Personal authentication for providing services related to our products
  • Implementation of questionnaire surveys and monitor surveys regarding our products and services
  • Marketing (market research, etc.)
  • Other cases where it is necessary to provide our services

2. Personal Information of Shareholders and Investors

【Purpose of use】
  • Exercise of rights and fulfillment of obligations based on laws and regulations
  • Shareholder management based on various laws and regulations (creation of shareholder data, etc.)
  • Request for provision of information and opinions regarding IR activities to shareholders and investors

3. Personal information about business partners

【Purpose of use】
  • Communication, business negotiations, etc. necessary for business
  • Information management, income and expenditure processing

4. Personal information about job applicants

【Purpose of use】
  • Communication and provision of information regarding recruitment activities
  • Execution of recruitment work including recruitment selection

5. Personal information related to environmental conservation activities

【Purpose of use】
  • Request for information on CSR (Corporate Social Responsibility) and environmental conservation activities, as well as opinions through questionnaire surveys.

6. Miscellaneous

  • Provision of information and various communications to the mass media, etc. associated with public relations activities

Shared use of personal information

We will jointly use personal information as follows.

[Personal information for shared use]

Your address, name, title, contact information such as phone number and email address, purchase history of our products, usage history of our services, content of inquiries, etc.

[Purpose of shared use]

As described in "Purpose of Use of Personal Information"

[Scope of  shared users]

Our group companies (Click here for details) >  Global Network

[Person responsible for management of shared use]

Have a look at this. >Company Profile

Provision of personal information to third parties

We will not provide personal information of customers, etc. to third parties without obtaining the prior consent of the individual, except in the following cases.

  • When required by law
  • When it is necessary to protect a person's life, body or property and it is difficult to obtain the consent of the individual
  • When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the individual.
  • When it is necessary to cooperate with a national institution, a local public entity, or a person entrusted by them in carrying out the affairs stipulated by laws and regulations, and obtaining the consent of the person concerned interferes with the execution of the affairs when there is a risk of
  • When permitted by other laws and regulations

Head office location and representative

Have a look at this. >Company Profile

Disclosure of personal information, inquiries, etc.

Requests for disclosure, etc. of personal information held by the Company and inquiries and complaints regarding the handling of personal information by the Company (hereinafter referred to as "inquiries, etc.") will be accepted in the following ways.

Please note that we may not be able to respond to requests for disclosure, etc. that do not follow this reception method. In addition, please note that we may not be able to respond to requests for disclosure, etc. due to the provisions of the Personal Information Protection Law and other laws and regulations.

1. Procedures for requesting disclosure of personal information

Please mail it to the [address for billing] described in "3" below. (Postage will be borne by the person himself/herself.)
After confirming that you are the person in question (agent), we will respond by issuing a document or other method of your choice.

Also, please understand that it may take several days to reply. Depending on the method of response, you may be required to pay a fee prescribed by our company. For the fee amount, please inquire at the [Contact point for inquiries, etc.] described in "3" below.

2. Inquiries, etc.

Please send a document describing the contents of your inquiry, etc. by mail to the [Billing Address] described in "3" below, or call the [Contact for Inquiries, etc.] (Postage, communication fees, etc. , will be borne by the person).

3. Address for sending invoices and point of contact for inquiries

[Billing address]

1-1 Shinmeiwa-cho, Takarazuka, Hyogo 665-8550, Japan
ShinMaywa Industries, Ltd. “Personal Information Inquiry Desk” Section

[Contact point for inquiries]

Phone : +81-798-56-5000   Reception hours : Weekdays 9:00-17:00

  • * As a general rule, we will only accept inquiries during our business days (excluding Saturdays, Sundays, national holidays, and long vacations such as summer and winter).